1. 15 days: Items returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, or color doesn't match the description, please feel free to contact us, our customer service will reply to you as soon as possible.
2. Original condition: Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products.
3. Contact us First:Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Authorized: After the return request has been authorized, the products can be shipped back to the address we gave you. Please kindly send an email about your order number and returned package number.
5. Refund:The refund will be arranged after we receive the package. Usually, you would get your refund within 5-7 working days.
1. The frontal lace was cut or damaged
2. The original packing or product was altered
3. The item was worn or sprayed any hair styling products
4. The item was damaged and the original status was changed
5. Special order and clearance items